Shipping & delivery

Everything you need to know about delivery times, shipping costs and tracking — including free shipping on orders over $49.

When will I receive my order?

Our standard shipping in the U.S. typically takes 3–6 business days, with Alaska, Hawaii and Puerto Rico occasionally taking up to 10 business days. After your order ships, you'll receive a confirmation email with a tracking link so you can follow it all the way to your door.

Please be aware that unforeseen carrier delays can occasionally extend delivery beyond the standard window, and our shipping partners may not deliver on national holidays. We appreciate your understanding.

Delivery windows start after your order has shipped and exclude processing days.

How much is standard shipping?

The good news: standard shipping is free on most orders over $49. If your order is under $49, a small shipping fee of $9.99 applies.

Alaska, Hawaii & U.S. territories

For these destinations the shipping cost depends on the total weight of your order and is not covered by the free-shipping threshold:

The first band (0 – 4.99 lbs) covers most Creative Pea orders: a single 227 g pouch ships at about 0.7 lbs, a foodservice case at about 4.8 lbs.

Do you offer Priority Shipping?

Absolutely. For more urgent orders we offer Priority Shipping — order before 1 pm local time for delivery within 1–2 business days.

Orders placed on weekends or holidays are processed the next business day. Priority shipping is unavailable for PO Boxes, APO/FPO/DPO addresses and destinations outside the contiguous United States, including Alaska, Hawaii and Puerto Rico.

Priority shipping costs

The cost is based on the weight of your order and is calculated at checkout:

Do you deliver to U.S. territories and APOs?

We do! Delivery to these locations takes longer than our typical window — see below for average timelines:

• Alaska — 5–10 business days
• Hawaii — 5–10 business days
• Puerto Rico — 6–10 business days
• U.S. Virgin Islands — 6–10 business days
• Guam, American Samoa, Northern Mariana Islands — 15–30 business days
• APO / FPO / DPO — up to 30 business days

Do you ship outside the United States?

At the moment we ship to addresses within the United States — including Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands and APO/FPO/DPO military addresses. Sorry, we can't currently ship to Canada or other international destinations.

For wholesale and foodservice orders, or special shipping arrangements, please contact us at info@shopcreativepea.com before placing your order.

Who will ship my order?

We ship with UPS for the majority of our orders, with a small percentage going via FedEx and USPS. As soon as your order leaves our fulfillment center you'll receive an email with the carrier and tracking number, plus email alerts as your order moves.

Why does my tracking number show “Pending”?

The parcel may not have been scanned in yet, or it's still in transit to the distribution location. Our 3–6 business day window already allows for this — tracking details and an estimated delivery date are usually updated within 24–48 hours.

If you don't receive a tracking email within 2 business days of placing your order, contact us at info@shopcreativepea.com and we'll look into it right away.

Can I change or cancel my order?

Orders can be modified or cancelled only before they ship — including the delivery address and shipping method. Contact us as soon as possible at info@shopcreativepea.com with your order number. Once shipped, our Shipping Policy and Refund Policy apply.

I need help

Something isn't right with your delivery, or you suspect the package is lost? We're sorry — and don't worry. Contact us within 7 days of your order being placed or marked as delivered and we'll look into it for you. If we're made aware outside that window, Creative Pea may not be able to cover order issues or lost package costs. For returns, see our Refund Policy.